Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the Flare web application and related services ("Service") operated by Flare Innovation Ltd ("we", "us", or "our"), a company registered in England and Wales with its registered address at 32B Golders Way, London, NW11 8JX.

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, please do not use the Service.

2. Definitions

• "Account" means the personal account you create to access the Service.
• "Content" means any photos, images, text, data, or other materials you upload, submit, or store through the Service.
• "AI Features" means the artificial intelligence and machine-learning-powered suggestions and related functionality provided by the Service.
• "Subscription" means a paid plan that grants access to additional features beyond the free tier.

3. Account Registration and Security

To use the Service, you must create an account using a valid email address or a supported social login provider. You agree to:

• Provide accurate and complete registration information
• Keep your login credentials secure and confidential
• Notify us promptly at walid@flareinnovation.com if you suspect unauthorised access to your account
• Accept responsibility for all activity that occurs under your account

You must be at least 16 years old to create an account and use the Service.

4. AI-Powered Features

Certain features of the Service use artificial intelligence and machine learning to generate suggestions and recommendations.

These suggestions are provided for informational purposes only and should not be treated as professional advice. We do not guarantee the accuracy, completeness, or suitability of any AI-generated output. You are solely responsible for any decisions you make based on these suggestions.

AI outputs are provided on an "as is" basis. Results may vary depending on the information you provide and the inherent limitations of AI technology.

5. Your Content

You retain all intellectual property rights in the Content you upload to the Service. By uploading Content, you grant us a limited, non-exclusive, royalty-free licence to use, store, process, display, and reproduce your Content solely for the purpose of providing and improving the Service.

This licence ends when you delete your Content or close your account, subject to reasonable backup and cache deletion periods.

You warrant that:

• You own or have the necessary rights to upload the Content
• Your Content does not infringe any third party's intellectual property rights
• Your Content does not contain illegal, harmful, or offensive material

We reserve the right to remove Content that violates these Terms without prior notice.

6. Subscription Plans and Billing

The Service may offer free and paid subscription tiers. Details of available plans and their features are displayed within the Service.

All prices are displayed in GBP and include VAT where applicable. Payments are processed securely by a third-party payment provider. We do not store your payment card details directly.

Paid subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. We will send you a reminder before each renewal. You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period.

If we change the price of a subscription, we will give you at least 30 days' notice. You may cancel before the new price takes effect.

If a payment fails, we may retry the charge, suspend access to paid features, or downgrade your account to the Free tier after a reasonable grace period.

7. Cooling-Off Period and Refunds

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a 14-day cooling-off period from the date of your first paid subscription purchase. During this period, you may cancel for a full refund.

To request a refund during the cooling-off period, contact us at walid@flareinnovation.com. Outside the cooling-off period, subscriptions are non-refundable, but you will retain access until the end of the current billing period.

8. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law
• Upload Content that is illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable
• Attempt to gain unauthorised access to any part of the Service, other users' accounts, or our systems
• Use automated scripts, bots, or scrapers to access the Service without our written permission
• Reverse-engineer, decompile, or disassemble any part of the Service
• Resell, redistribute, or sublicense the Service or any part of it
• Interfere with the proper functioning of the Service or impose an unreasonable load on our infrastructure

9. Our Intellectual Property

The Service, including its design, code, algorithms, brand assets, and documentation, is owned by Flare Innovation Ltd and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your personal, non-commercial use in accordance with these Terms.

This licence does not grant you any rights to our trademarks, logos, or brand identity.

10. Data Protection and Privacy

Your personal data is processed in accordance with our Privacy Policy, which forms part of these Terms.

We act as the data controller for your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We use third-party sub-processors to provide the Service. Details of how we process your data, your rights, and these sub-processors are set out in our Privacy Policy.

11. Service Availability

We aim to keep the Service available at all times but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We will make reasonable efforts to give advance notice of planned maintenance where possible.

12. Limitation of Liability

Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited under applicable law, including your statutory rights under the Consumer Rights Act 2015.

Subject to the above, to the maximum extent permitted by law:

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
• We shall not be liable for any loss of profits, data, or business opportunity
• Our total aggregate liability to you for any claims arising from or relating to the Service shall not exceed the total amount you paid to us in the 12 months preceding the claim

The Service is not professional advice of any kind.

13. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your Content; or (c) your misuse of the Service. This clause does not affect your statutory rights as a consumer.

14. Termination and Suspension

You may close your account at any time through your account settings or by contacting us at walid@flareinnovation.com.

We may suspend or terminate your account if: (a) you breach these Terms; (b) your use poses a security risk to the Service or other users; (c) we are required to do so by law; or (d) we discontinue the Service. We will provide reasonable notice where possible, except where immediate action is needed to protect the Service or other users.

On termination, your right to use the Service ends immediately. You may request export of your data before closing your account. We will delete your data in accordance with our Privacy Policy.

15. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through a notice in the Service at least 30 days before the changes take effect.

Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms. If you do not agree, you should stop using the Service and close your account.

16. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, nothing in these Terms affects your statutory rights or your right to bring proceedings in the courts of the country where you live.

We encourage you to contact us first at walid@flareinnovation.com to resolve any issues before starting formal proceedings.

17. General Provisions

• Entire agreement. These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.
• Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions continue in full force and effect.
• Waiver. Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
• Assignment. You may not assign your rights under these Terms without our written consent. We may assign our rights and obligations to a successor in connection with a merger, acquisition, or sale of assets.
• Force majeure. We shall not be liable for any failure or delay caused by circumstances beyond our reasonable control, including natural disasters, pandemics, government actions, or internet disruptions.

18. Contact Us

If you have any questions about these Terms, please contact us:

• Email: walid@flareinnovation.com
• Address: Flare Innovation Ltd, 32B Golders Way, London, NW11 8JX